Profit Opportunity 1.0/10. When a chemist/formulator compounds it with other ingredients they are able to achieve a balance to what they desire which moisture retention with no buildup on the hair.Do your research people! I called the company 2 weeks after trying the product and they sent me a return label to print. The customer service representative attempted to persuade me to order again to waive the $25. Only the latest review will count in the company's TrustScore. Please do not order that products. First of all, the shampoo and conditioner I was using for years (cheap store brand) was coating my hair with chemicals, waxes and silicone. I will say, that the up front pricing is intimidating but, my first shampoo I purchased is still more than halfway full, which I wouldn't be able to say for other purchases I've made in the past for equal pricing. Find helpful customer reviews and review ratings for Monat Revitalize Conditioner at Amazon.com. This product is awful! Hair line quality same like shoppers drug mart, if not worse! I decided to start using Monat products after seeing the results it's provided for my friends for months. To get full or even partial refund must be in a resaleable condition within 30 days. I would recommend you DM her for any order, she wants you to be happy and will help you with any products or questions. You have to let your hair heal and recuperate from all the chemical layers you have been putting on your hair from the cheap shampoos you buy at the store. Dont waste your money. However, since I've started using the products, my hair has felt great! No wonder my hair was a disaster before Monat! VIP & Retail Customer Spanish: CustomerCareUSA_ESP@monatglobal.com . DO NOT BUY !!! It's better to buy cheap stuff for $5. Then they sent me an email saying they were going to send out the order, but I didn't want them to charge me shipping (because I'm suppose to get shipping free with $84 in product), but the website wouldn't let me cancel because they were out of stock on the product. It has made it so thin, and I had to cut a bunch off. It takes DAYS to get refunded when you return anything. Not to mention their rude, disrespectful and disgusting attitude employees on their customer service line. I would never recommend this company to anyone. Thank you, all of you that have posted reviews detailing your horrendous and upsetting experiences with Monat's products and customer service - you have saved me and others from a potentially terrible experience. #2 the MLM structure of this company is extremely shady and unethical and prays on women, especially stay at home moms. Find their details online. I feel since the seller and the seller failed to tell me the process they should have been the ones paying for the products. My skin was so helathy and glowing. My hair was damaged and wouldn’t grow, prior to using monat products and within the first 30 days I saw a huge Improvement in my hair. Would recommend the skincare products but not hair care products. When speaking to a supervisor they also have no recourse to do any kind of resolution at their level. MONAT Reviews 3,312 • Poor . That is just silly to expect. Honestly if I could give 0 stars I would. Monat is the worst company ever!! They kept sending me automatic emails saying my next order was ready, but I was not out of product yet, so didn't need to order. I am normally very patient with customer service. I disputed it with my credit card company and they lied and said I didn't return it. But then over the months you will notice that your hair gets better and better. The return process is pathetic: first of all you cannot process your return online, and you must call the customer service, you will wait over 2hrs for someone to respond. Although I was not able to order as I live in Switzerland and COVID is going on, Emma Hirth, working from PA was super helpful and I had a great experience with her. I use to have problems with my hair thinning out, frizziness, and possibly being weighed down by cheaper products I've used on the market. Customer reviews of Monat products highlight nightmare after nightmare, ... of which over 400 cite issues with the product/service. How many stars would you give MONAT? This company is a SCAM. Customer service has been very helpful whenever there’s an issue. People would stare at me and it was so uncomfortable. My hair got thin, lost volume and was overall “dead”. I wouldn’t even give them 1 star. Read 1 more review about MONAT Only the latest review will count in the company's TrustScore Elaine Cote 1 review. Don’t bother even hearing what the sellers are trying to get you to buy, don’t waste your time. I put 2 Moxie products in my cart so I could order this next time, waiting for the 3rd Moxie because they said they were "out of stock". Now here is more on Monat, so I called Monat and cancel my membership and order. | Read 621-640 Reviews out of 2,913 Each time i was assured that my CC information was no longer on file . The price feels a little high at first but the products last a long time which makes it not feel so bad. I also experienced severe itching when using hair care products for several days after use. If you find the right market partner to advise you correctly on products and how to use them, then your hair will be a dream. But the customer service is HORRIBLE. This company is such a rip off, they make it difficult to order and honestly, I didn't think their products were that much better than Living Proof which I have used for a long time. Everyone of recommended monat to is so grateful and happy with the results! Write a review. Write a review. Typical MLM overpriced terrible customer support which is outsourced overseas. This company is the nightmare of all nightmares. | Read 1,101-1,120 Reviews out of 3,129 They also get free shipping and a free product in every qualifying Flexship order. You can message customer support for product information at MONATsupport@MONATglobal.com for help with returns or general account information at or (888) 867-9987. 2.7. monatgl obal.com. This company should … It is shinier then it's ever been and getting healthier by the day. I used them and they made my hair feel dry, frizzy, and look damaged. So I contacted them and they canceled the order for me. Turns out this is not the case at all! They never told me I am supposed to return the products to get a refund. They refuse to give your money back even though they tell you to give the product 3 months but the return policy is 30 days. Hair thinning since using Monat. Stability 2.0/10. The customer service representatives are clueless, they promise you things but it never turns out and they are excessively difficult to reach. Now I am almost a year and using monat and my hair has never looked so good in my life! hundreds of dollars spent for hair loss, hair thinning and literally nothing more. This shampoo can damage your hair so bad. Their customer service is not good. Read about their experiences and share your own! The conditioner repaired my ends really well but I was very dissatisfied with shampoo. This product is so bad. I was a bit skeptical at first because, of all the negative reviews. After 1 order of monat i removed my CC information to assure i would NOT get any accidental charges. Monat reps will bash silicones but Unfortunately a lot of people don’t quite understand silicones, specifically Dimethicone and how it works. Read honest and unbiased product reviews from our users. The products are absolute garbage, it isn’t clean and they obviously don’t care about your health or wallet. Please stay away from this company. Think for yourself! The REJUVENIQE OIL is my favourite product. I have extremely fine/thin hair and have put it through a lot over the years and these products are bringing it back to life. I then received an email that Monat was charging me again for $100 for another shipment that I DID NOT ORDER! Your experience matters. So, I fell for the Monat trap and ruined my beautiful long hair. Disgusting and so angry. When I reached out to customer service I was told to return it without explaining their actual return policy. Share. I ordered skin products and hair products. The products are ridiculously expensive and for what?? 2.6. monatgl obal.com. So let me start by saying that I should give them zero stars. Your experience matters. I'm so glad I gave Monat a try! It feels so healthy and has more density than ever before and I’m also a sucker for the skincare line too! Personally, Monat did not work for me. The customer service also has been extremely rude throughout this time. First, their products are really expensive and their whole thing is you get a discount if you order a certain amount, which I did the first time. So there is no point of recourse on products that is spoiled, or rancid. They continue to give me the runaround. I signed up with monat back in January (2020) and i didnt like the product- gave me pimples on my head and caused dandruff which ive never had in my 20 years of living. © 2020 Trustpilot A/S. Well its been 6 months since I cancelled everything 5/4/2020 and today I get a random authorization for a charge from them $89.88. The eye cream I purchased was rancid or spoiled it smelled terrible. Monat and their customer services are terrible. I have a bad tendency of wanting to try all self care products that’s becoming popular. I would not recommend these overpriced products to anyone! Do not use this product save your hair and stick with your usual products or consult a real doctor. Both of them are so bad. I was then informed that they would not give my money back. I noticed an increase in shine, softness, length, volume, and an overall healthier feeling/look. This was never explained to me and is absolutely ridiculous. I hate MONAT. I wouldn't recommend ordering anything from this company. I'd never thought it was even possible. It’s called consistency and making sure you choose the right hair and skincare products formulated specifically for your hair type/texture. Monat. On month 3 and 4 I started to notice my hair completely changed and did a complete 360. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. 3,027 people have already reviewed MONAT. I wish I could have. 2,989 people have already reviewed MONAT. But it’s personally made a huge difference in my hair and the appearance of my skin. If you are skeptical, try it out, make sure you don't have certain allergies, and keep an open mind . I started to see more of my scalp and would itch. I’ve lost $500 on a scam. From vibrant locks to radiant skincare products, MONAT has our VIP’s covered. Even during Covid Lockdown. Horrible I lost my lashes thanks to this productAnd the shampoo left my hair super dry and now I have bald spots. Monat has some of the best haircare products I've ever used. MONAT VIP Customers get to enjoy our naturally based, cruelty-free and vegan products at a 15% discount. Media inquiries: media@monatglobal.com. I am very disappointed with the lack of results I have had since I started using Monat In June. Ive ordered a few products, inclduing their eyelash growth serum, also using since June, again, no results what so ever.. If you want to buy their product, you better to buy them via amazon. Fast forward to a month i get a surprise package from who ? worst customer service ever, no luxury brand would put their client through this! The overall rating of the company is 1.0 and consumers are mostly dissatisfied. The thing with Monat is it strips off all the heavy buildup waxes of cheap shampoo that accumulates over the years. I'm so disappointed with this product and service customer. I had extreme fire on my scalp and burns and welts I had to go to the emergency roomDO NOT BUY THESE PRODUCTS ITS A SCAM. Read about their experiences and share your own! It would work better than that expensive stuff. I have had nothing but an amazing experience with Monat products. Share This … Monat products are expensive, but overall good products. My curls look and feel amazing. As for my skin, i always struggled with super terrible flare ups of acne and cystic acne. #3 when an acquantance got me to sign up, they signed me up for some flex ship program but did not explain the program in full detail. The shampoo helped my hair grow a little but made my scalp very dry and itchy! If you do your own research about CBD you will see the benefits for you. I was lead to believe I would receive a refund. I ordered the products and didn't not like them as they caused itching, scalp issues, and not a good feeling. I lost so much hair and I cried myself to sleep for 2 months. As far as lawsuits if we are going to buy things based off of that then we'll never have anything. They are not willing to give me back a return as I am not able to send back the products to get a refund. I would NEVER recommend Monat to anyone ever again. Your experience matters. Along with their Hair mask.. nothing.. All and all, for the prices Monat charges for their products I do expect results. © 2020 Trustpilot A/S. How many stars would you give MONAT? My hair is falling out of my head and whats left is EXTREMELY thin. Don't waste your time and money. Recent recommendations regarding this business are as follows: "I do NOT recommend! My face hasn't been the same after. Would not buy again... Don’t buy it! All rights reserved. We’ve summarized some of their comments below. Disappointed. Worse mistake of my life!! Every single product has a purpose and it makes my hair not only feel amazing, but smell sooo delicious for a long period of time! I never had my face this bad. I called the company 2 weeks after trying the product and they sent me a return label to print. I have used Monat products for about 1 year and the quality of products is not what they claim specifically the skincare (eye cream). Stop listening to people and do your own research and make an informed decision that's best for you. Their hair products have healed my hair all while creating so much growth and making it so thick and given it a healthy shine. There are many law suits in the US because is making people going bald. Product and customer service Terrible! Gratitude ideas: gratitude@monatglobal.com. The minute you give someone else the power to make the decision for you, you lose!! I get so many compliments on how my hair smells ☺ I started using the skincare products as well, and my skin is in the best condition it's been in for years! I have been using them for 6 months. Unfortunately I'm noticing my hair thinning in areas and the breakage seems to be worsening. Recent recommendations regarding this business are as follows: "I do NOT recommend! Viscosity goes from 5 to 1500 Centistokes, the lower the number the more liquid the silicone is which also means it is easily washed out of the hair. My rep was very detailed and made sure I chose the right ones. they will screw you over. How many stars would you give MONAT? It was bad already with my skin and now my hair. It does work and it is not a scam. My aunt's VIP account was closed, and all her items canceled for no reason. What a terrible customer service! They are thieves . Home Office visits or tours: toursusa@monatglobal.com. So the first couple months using Monat, you may not like your hair. Because just like removing fake nails, you see whats underneath. By Telephone. On top of all, they charge you a fee of $25 if you want to cancel your subscription before making a second purchase. Their customer service is a joke, they have no power to resolve matters at the front line level, it has to be escalated to back-office and this process alone can take up to one month to happen. Your experience matters. 1.3. Then after my third order I logged into my account and deleted my card information. Your experience matters. I love the products and a love all of them try most of them and they made my hair and skin amazing I recommend 10000000%. :(, Only the latest review will count in the company's TrustScore. Never informed me how they STILL had my card Information after I deleted it off the account. I will be cancelling my VIP membership in the morning and using the products I have till they are gone. The hair product made my hair fall off more then ever!!!!! I’ve tried a few styling products, just ok, nothing better than any other high quality products out there sold in salons. Reviewers write the most about Monat Hair Care and give it 1.0 stars out of 5. It was a nightmare I wasnt apble to go out for over a month. Useful. Do not waste your money on this product! I returned all of their products and they refused to credit my card for the oil because it was sent in a separate shipment to me and i returned it all in one package under the label created for the first shipment. If the product is not working for me, I wont post or review because I believe in second chance. Read 1 more review about MONAT Only the latest review will count in the company's TrustScore Ivanna Rodriguez ... Their customer service is not good. It's a nightmare still struggling thru this and my swlf esteemed plummet to the ground. How many stars would you give MONAT? Do not use this company. Their ecomerce site has many glitches in it as well. Turns out this is not working for me, I fell for the products I 've using... Open mind been terrible lately growth serum, also using since June, again, no luxury would. I also experienced severe itching when using hair care products that’s becoming popular shady! Wasnt apble to go out for over a month I get a refund recommended Monat to!. Friday I will try to call customer service get amazing hair within the first couple months using Monat products absolute... 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